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The Travel Agent, Inc. specializes in luxury travel experiences from locations around the world, everywhere from Australia to the Galapagos Islands. If you’re looking for luxury travel arrangements customized for you by a Virtuoso travel specialist, or a cruise excursion on Regent Seven Seas or Oceania Cruises, you have come to the right place. No matter where you want to travel, our travel experts will help you get there.
Having a Travel Agent When Things Go wrong.....Priceless!
by John Backus
Why I STILL use a Travel Agent
Call me a dinousaur. I use a travel agent to book all of my flights, my hotels, and my car rentals. Not a travel agency. A real person. I have her email, her mobile number, and her work number. And she takes her job seriously. Lets just call her Janice for now.
As I write this I am flying back from Phoenix to Washington Dulles airport via Seattle. Why you might ask?
Well, my United flight encountered what we frequent flyers call a “creeping delay.” 15 minutes after scheduled departure time, the gate agent announced to a full flight, “We have a small maintenance issue and will update you in 15 minutes. Instantly I emailed my travel agent and asked her to back me up on my connection out of Chicago. “Can’t do it” she said. “That is the last flight out. But I can book you on the 6am or 841am and get you a hotel. Which would you prefer?” The 841am, I answered, knowing I was well ahead of my fellow, mostly oblivious passengers.
I knew it was going to be real bad though when the pilot announced, 15 minutes after our scheduled departure time, “The engine is missing a 1-foot piece of fire seal. We are on the phone with maintenance in San Francisco, who is talking to the manufacturer in Europe, about a possible fix. We will have an update in another 15 minutes.” Now I know enough about airplanes to know that this is not good. At all.
I emailed my travel agent again. “This plane isn’t leaving Phoenix. What are my options?” In under a minute I was backed up on a 6am flight the next day back to Dulles via Denver, as well as a connection PHX-SEA-IAD, leaving in an hour, on both USAir and United. I had options. I wasn’t going to be left at the mercy of the airline. It was only spring break 6 weeks ago when a snowstorm in Denver resulted in me and my family of 5 missing our connection. United graciously and automatically rebooked us. On a flight 30 hours later. My travel agent got us on a flight two hours later. Technology failed. People ruled.
15 minutes later the gate agent returned, told us to ‘de-plane’ (I love that word) and said they were hoping to have a spare aircraft to fly to Chicago in 4 hours – and if it all worked out it would arrive in Chicago around 1am. Now I tell all of my portfolio company CEOs that ‘Hope is not a Strategy,’ so I sure wasn’t going to wait around. I was the 3rd person off the plane, lined up at the desk for the gate agent, and told him, “I have a few backups in my reservation record. Please book me on the PHX-SEA-IAD backup.” He looked over my record, puzzled, smiled, and said “Who did this?” “My travel agent,” I replied. “Wow. She is good,” he continued.
I had to board a bus to change terminals, have my ticket issued at the USAir ticket counter, and clear security, again. I made the flight with 15 minutes to spare. As I left the gate, there was a line of 100+ people waiting to be taken care of by 3 gate agents. I figure it was going to be 2 hours for the last person in line to be accommodated. Most were on the phone and none were happy. They were going to be spending the night in Phoenix, or MAYBE arriving in Chicago sometime in the wee hour of the morning.
Airline delays happen. And when they do, technology won’t solve your problem. But a human being can.
I happily pay a small booking fee to my agent for each flight she books. I call it peace-of-mind insurance.
Having a travel agent when things go wrong? Priceless!
Do you like to Travel?
Would you like to join one of the Highest Rated Travel Agencies in Indiana?
Then we are looking for you. The Travel Agent, Inc is currently looking for Travel Agents!
Click Here for: The Travel Agent Career Opportunities
Do you own or manage a travel agency? Are you currently working as a travel advisor? Are you a self-employed travel professional?
At The Travel Agent, Inc. our staff’s success has been well documented for over 32 years! Our team is uniquely qualified to boost your career to a new level of professionalism. Each of us has traveled the world and we are inspired each time we leave the United States. Therefore, all employees and independent contractors feel a sense of contribution to our clients and gratification in our work.
The Travel Agent is widely known among the industry's top travel professionals as one of the top Virtuoso and Tzell Travel agencies. We are looking for employees and independent contractors around the continent who will support and further our mission of success.
Our Program for Independent Consultants is an exciting operation. We offer access to the latest technology 24/7 and our support from Virtuoso will create huge opportunities. This combined with our nationally recognized publications, free direct mail offers, and email marketing through our Client Relationship Management tools (CRM) will give you unprecedented client communication.
•Higher Commissions and Lower Operating Costs
•Support staff access that are always ready to help
•24/7 help-line for your clients when your not available
•Fantastic relationships with wholesalers, luxury vendors, and onsites
•Bi-monthly commission reports and reconciliation with the accounting staff
•World-class marketing products with your personal contact information….most are FREE!
Mark D. Moorhead, CTC
Call Mark for a confidential interview
Kelly Shea, ASA Kelly Shea Travels Tel 317 805 5770
Congratulations to The Travel Agent, Inc. located in Carmel, IN. Travel agents are experts when it comes to providing tourism related services to the public, but how do they compare to a website? Angie’s List spoke to Mark Moorhead, President of The Travel Agent, Inc located in Carmel, In to find out how consulting with a travel agency can be better than surfing the Internet to book a vacation. "You cannot Google Experience!" Read More »